Job Description
Are you a tech enthusiast ready to make an impact? TechNova Solutions is seeking a detail-oriented Help Desk Support Specialist to join our dynamic IT team in Madison, WI. We pride ourselves on delivering exceptional service and innovation, and we are looking for someone who shares our passion for technology.
In this role, you will be the first point of contact for internal employees seeking technical assistance. We value a proactive approach to problem-solving and offer a supportive culture where your contributions matter. Plus, enjoy the peace of mind that comes with our weekly pay schedule.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Weekly pay for better financial planning.
- Opportunities for professional growth and certification support.
- Modern office environment in the heart of Madison.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to end-users via phone, email, and ticketing systems.
- Troubleshoot and resolve hardware, software, and network connectivity issues efficiently.
- Perform hardware and software installation, configuration, and troubleshooting for laptops, printers, and mobile devices.
- Manage and track all IT service requests and incidents to ensure timely resolution.
- Maintain accurate documentation of technical issues, resolutions, and standard operating procedures.
- Collaborate with the IT team to implement best practices and improve system performance.
- Assist with user onboarding and offboarding processes as needed.
Qualifications
- High school diploma or equivalent; Associate’s degree in Computer Science or IT is preferred.
- 1-3 years of experience in a Help Desk or IT Support role.
- Certification such as CompTIA A+ or Network+ is a strong plus.
- Strong knowledge of Microsoft Windows, Office 365, and Active Directory.
- Excellent verbal and written communication skills with the ability to explain complex concepts simply.
- Ability to prioritize multiple tasks and work effectively in a fast-paced environment.
- Strong customer service orientation and problem-solving mindset.