Job Description
We are looking for a Help Desk Support Specialist to join our dynamic team in Lincoln, Nebraska. As the face of our IT department, you will play a crucial role in maintaining our internal operations by providing top-tier technical support to employees. If you are a problem-solver with a passion for technology and a desire to help others, this is the perfect opportunity for you.
What You Will Do:
Our ideal candidate is proactive, patient, and possesses a strong understanding of computer systems. You will be responsible for diagnosing and resolving hardware and software issues, ensuring our team stays productive.
Responsibilities
- Provide Tier 1 technical support via phone, email, and in-person for hardware, software, and network issues.
- Manage and resolve IT service tickets in a timely and efficient manner.
- Install, configure, and troubleshoot desktop computers, laptops, printers, and peripherals.
- Assist with software deployment, patch management, and system updates.
- Maintain accurate documentation of technical issues and resolutions in the knowledge base.
- Conduct user training sessions on new software applications and IT best practices.
- Collaborate with senior IT staff to escalate complex technical issues.
Qualifications
- High school diploma or equivalent; Associate’s degree in Information Technology or related field preferred.
- 1-2 years of professional experience in a Help Desk or IT Support role.
- Strong knowledge of Microsoft Windows operating systems and Microsoft Office Suite.
- Familiarity with networking concepts, VPNs, and basic troubleshooting.
- Excellent verbal and written communication skills.
- Ability to explain complex technical concepts to non-technical users clearly.
- Customer service-oriented attitude with a focus on user satisfaction.