Job Description
Join our dynamic IT team in Arlington and start your career tomorrow! We're seeking a passionate Help Desk Support Specialist to provide exceptional technical assistance to our growing client base. This is your opportunity to make an immediate impact in a fast-paced environment where your problem-solving skills shine. Enjoy comprehensive benefits, professional growth opportunities, and a culture that values innovation and teamwork.
As a cornerstone of our operations, you'll be the first point of contact for resolving technical issues, ensuring seamless user experiences across our organization. If you're ready to hit the ground running and advance your IT career, apply today!
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Install, configure, and maintain desktop/laptop systems and peripherals
- Manage active directory accounts and network access permissions
- Document technical procedures and maintain accurate incident logs
- Collaborate with senior engineers on complex system escalations
- Train end-users on new technologies and security protocols
- Monitor system performance and proactively address potential issues
Qualifications
- 2+ years of hands-on help desk or desktop support experience
- CompTIA A+ or equivalent technical certification required
- Proficiency in Windows OS, Microsoft Office 365, and networking fundamentals
- Strong troubleshooting skills with ability to work under pressure
- Excellent written and verbal communication abilities
- Experience with ticketing systems (e.g., ServiceNow, Jira)
- Ability to lift 30 lbs and work in a hybrid environment