Job Description
We are seeking a skilled and proactive Help Desk Support Specialist to join our dedicated IT team in Lincoln, Nebraska. This is a direct-hire opportunity for a tech-savvy professional who thrives in a fast-paced environment.
In this role, you will serve as the first point of contact for our employees, ensuring seamless access to technology resources. We pride ourselves on our modern infrastructure and our commitment to employee growth. If you are looking for a stable career with a forward-thinking company, apply today.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and remote access tools.
- Troubleshoot hardware, software, and network connectivity issues for end-users.
- Manage and resolve IT service requests using ticketing systems (e.g., ServiceNow, Jira).
- Install, configure, and maintain computer systems, peripherals, and printers.
- Document all technical issues, resolutions, and procedures in the knowledge base.
- Collaborate with senior IT staff to escalate and resolve complex technical problems.
- Perform regular system updates and patch management.
Qualifications
- High school diploma or equivalent; Associate degree in Information Technology is preferred.
- Certifications such as CompTIA A+ or Network+ are a strong plus.
- 1-3 years of experience in a help desk or technical support role.
- Strong knowledge of Windows operating systems and Microsoft Office Suite.
- Excellent customer service skills and the ability to communicate technical concepts clearly.
- Ability to work independently as well as part of a collaborative team.