Job Description
Are you a technical problem solver who thrives in a fast-paced environment?
At Apex IT Services, we believe that exceptional IT support is the backbone of modern business. We are seeking a dedicated Help Desk Support Specialist to join our dynamic team in Las Vegas, NV. In this role, you will serve as the primary point of contact for our employees, ensuring seamless technology operations and maintaining high levels of user satisfaction.
We are looking for a proactive individual who can troubleshoot complex issues, support our hardware and software infrastructure, and contribute to a culture of continuous improvement.
At Apex IT Services, we believe that exceptional IT support is the backbone of modern business. We are seeking a dedicated Help Desk Support Specialist to join our dynamic team in Las Vegas, NV. In this role, you will serve as the primary point of contact for our employees, ensuring seamless technology operations and maintaining high levels of user satisfaction.
We are looking for a proactive individual who can troubleshoot complex issues, support our hardware and software infrastructure, and contribute to a culture of continuous improvement.
Responsibilities
- Provide tiered technical support via phone, email, and ticketing systems (ServiceNow/Zendesk).
- Install, configure, and troubleshoot hardware peripherals, printers, and mobile devices.
- Manage user accounts, permissions, and access rights within Active Directory.
- Diagnose and resolve network connectivity issues and security vulnerabilities.
- Maintain accurate and up-to-date documentation of all incidents, resolutions, and hardware inventories.
- Collaborate with the senior IT team on system upgrades, migration projects, and hardware procurement.
- Conduct user training sessions on new software releases and security protocols.
Qualifications
- High school diploma or equivalent; Associate degree in Information Technology or related field preferred.
- Minimum of 2-3 years of experience in IT support, Help Desk, or Desktop Support roles.
- Strong working knowledge of Windows 10/11, Microsoft Office 365, and Active Directory.
- Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Ability to prioritize multiple tickets and requests in a high-volume environment.
- Experience with remote support tools (e.g., TeamViewer, AnyDesk) is highly desirable.
- Strong troubleshooting mindset and attention to detail.