Job Description
Join our award-winning IT team as a Help Desk Support Specialist in Laredo, TX! We're seeking a customer-focused professional to deliver exceptional technical support to our growing client base. This direct-hire role offers competitive compensation, comprehensive benefits, and opportunities for career advancement in a dynamic work environment.
As a key member of our service desk team, you'll be the first point of contact for resolving technical issues, ensuring seamless operations for our clients. We value proactive problem-solvers with strong communication skills and a passion for technology. If you're ready to make an impact in a supportive, innovative setting, apply today!
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote assistance for hardware/software issues
- Diagnose and resolve network connectivity, security, and application problems
- Manage ticketing systems (ServiceNow/Jira) with accurate documentation and timely resolution
- Deploy and configure workstations, peripherals, and mobile devices
- Create and maintain user accounts, permissions, and security protocols
- Train end-users on best practices for IT security and system usage
- Collaborate with senior engineers on complex escalations and infrastructure projects
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- 2+ years of help desk/desktop support experience
- Strong knowledge of Windows OS, Active Directory, and networking fundamentals
- Proficiency with remote support tools (TeamViewer, AnyDesk, etc.)
- Excellent troubleshooting skills for hardware, software, and connectivity issues
- Customer service certification (CompTIA A+/Helpdesk+ preferred)
- Ability to work flexible hours including occasional on-call support
- Bilingual (English/Spanish) communication skills required