Job Description
Join our award-winning IT team as a Help Desk Support Specialist in Irvine, CA! We're urgently seeking passionate tech enthusiasts to deliver exceptional user support across our cutting-edge infrastructure. This is your chance to accelerate your career in a collaborative environment with competitive benefits and growth opportunities.
At TechSolutions Inc., we pride ourselves on innovation and employee development. You'll gain hands-on experience with enterprise systems while working alongside industry experts. Our modern Irvine campus offers flexible schedules and a dynamic workplace culture.
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote tools for 500+ users
- Diagnose and resolve hardware/software issues including Windows 10, Office 365, and network connectivity
- Document tickets in ServiceNow with detailed resolution steps and SLA adherence
- Deploy and configure new workstations, peripherals, and mobile devices
- Collaborate with network and security teams on complex incident resolution
- Conduct user training on cybersecurity best practices and new software implementations
- Monitor system performance and proactively address potential outages
Qualifications
- 2+ years of help desk or technical support experience
- CompTIA A+ or equivalent certification required
- Proficiency in Windows OS, Active Directory, and troubleshooting methodologies
- Experience with ticketing systems (ServiceNow/Jira preferred)
- Strong written and verbal communication skills
- Ability to prioritize tasks in fast-paced environments
- Basic networking knowledge (TCP/IP, DNS, DHCP)
- Customer-focused mindset with problem-solving aptitude