Job Description
Join the TechNova Team in Miami, FL! We are currently seeking a Help Desk Support Specialist to join our dynamic IT department. If you thrive in a fast-paced environment and enjoy solving technical puzzles, this is your opportunity to advance your career immediately.
As a key member of our support team, you will serve as the first point of contact for employees, ensuring seamless technology operations. We offer a competitive salary package, comprehensive benefits, and a clear path for professional growth.
Responsibilities
- Tier 1 Support: Resolve hardware, software, and network issues via phone, email, and in-person tickets efficiently.
- Ticket Management: Log and track support requests using our ITSM tools (e.g., ServiceNow, Jira) to ensure SLA compliance.
- Onboarding: Assist in the setup and configuration of new employee workstations, including security clearances and software installation.
- Hardware Maintenance: Perform routine maintenance on desktops, laptops, printers, and peripherals to minimize downtime.
- Documentation: Maintain up-to-date knowledge bases and technical documentation to support self-service.
- Remote Assistance: Provide remote troubleshooting support for hybrid workforces using tools like TeamViewer or AnyDesk.
Qualifications
- Education: Associate’s degree in Information Technology, Computer Science, or equivalent work experience.
- Certifications: CompTIA A+ or Network+ certification is highly preferred.
- Technical Skills: Proficiency with Windows 10/11, Microsoft Office Suite, and basic knowledge of Linux or macOS.
- Communication: Excellent verbal and written communication skills with a focus on customer service.
- Problem Solving: Strong analytical skills with the ability to diagnose and resolve complex technical issues.
- Experience: 1-3 years of experience in a Help Desk or IT Support role.