Job Description
Are you a technical problem solver looking for immediate employment in Memphis, TN? Memphis Tech Solutions is seeking a highly skilled Help Desk Support Specialist to join our dynamic team. In this role, you will be the frontline of our IT department, ensuring our employees have the technical tools they need to succeed.
We offer a competitive salary, comprehensive benefits package, and a culture that values innovation and customer service. If you thrive in a fast-paced environment and have a passion for technology, we want to hear from you.
Responsibilities
- Provide Tier 1 & Tier 2 technical support for hardware, software, and network issues via phone, email, and in-person.
- Diagnose and troubleshoot desktop environments, printers, and peripheral devices.
- Manage and respond to help desk tickets in our ticketing system (e.g., ServiceNow, Jira, or Zendesk).
- Install, configure, and maintain operating systems (Windows/macOS) and standard business applications.
- Assist in the migration and deployment of new hardware and software updates.
- Document all incidents, solutions, and procedures to maintain a knowledge base.
- Collaborate with senior IT staff to resolve complex technical challenges.
Qualifications
- Experience: Minimum 1-2 years of experience in a Help Desk or IT Support role.
- Technical Skills: Strong knowledge of Windows operating systems, Active Directory, and Microsoft Office Suite.
- Communication: Excellent verbal and written communication skills with a customer-first approach.
- Problem Solving: Ability to troubleshoot technical issues efficiently and logically.
- Education: High school diploma or equivalent required; Associate degree in IT, Computer Science, or related field preferred.
- Availability: Ability to work flexible hours and occasional on-call rotation.