Job Description
Join our award-winning IT team as a Help Desk Support Specialist in Memphis! We're seeking a tech-savvy problem-solver to deliver exceptional user experiences across our growing organization. This immediate hire opportunity offers competitive compensation, comprehensive benefits, and a chance to shape our digital infrastructure. If you thrive in fast-paced environments and excel at turning technical challenges into seamless solutions, we want to hear from you today!
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote assistance for hardware/software issues
- Install, configure, and troubleshoot Windows/macOS systems and peripheral devices
- Manage Active Directory accounts and enforce security protocols
- Document incident tickets and knowledge base articles using ServiceNow
- Collaborate with network and security teams on escalated issues
- Conduct user training on productivity tools and security best practices
- Monitor system health and perform preventative maintenance
Qualifications
- 2+ years of enterprise-level help desk experience required
- CompTIA A+ or equivalent certification preferred
- Proficiency in Windows OS, Microsoft 365, and ticketing systems
- Strong diagnostic skills for network connectivity issues
- Excellent written/verbal communication abilities
- Ability to prioritize tasks in high-pressure situations
- Experience with VPN, remote desktop, and mobile device management
- Valid Tennessee driver's license for occasional on-site support