Job Description
Launch your IT career with our comprehensive paid training program! TechAdvance Solutions is seeking motivated individuals to join our Help Desk Support team in Milwaukee. No prior experience required – we provide all necessary training to transform you into a technical support expert. Enjoy competitive pay, career advancement opportunities, and a collaborative work environment. If you're passionate about technology and helping others, this is your gateway to a stable, growing career in IT.
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat for internal and external clients
- Diagnose and resolve hardware/software issues including Windows OS, Microsoft Office, and network connectivity
- Document all interactions and resolutions using ticketing systems (ServiceNow/Jira)
- Escalate complex issues to senior technicians with detailed incident reports
- Contribute to knowledge base creation and maintenance
- Participate in ongoing training to enhance technical skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and internet navigation skills
- Strong customer service orientation with excellent communication abilities
- Ability to learn technical concepts quickly through structured training
- Problem-solving mindset with attention to detail
- Availability for weekday training sessions (8:00 AM - 5:00 PM)
- Must pass background check and drug screening