Job Description
Join our award-winning IT team at TechSolutions Inc. and become the hero behind our seamless digital experiences! We're seeking a passionate Help Desk Support Specialist to deliver exceptional technical assistance to our growing client base in the Portland metro area. As a vital member of our operations, you'll troubleshoot complex issues while maintaining our reputation for reliability and innovation. Enjoy a collaborative environment with cutting-edge tools, professional development opportunities, and a commitment to work-life balance.
Our ideal candidate thrives in fast-paced settings, possesses deep technical knowledge, and excels at translating technical concepts into clear, actionable solutions. You'll be empowered to make immediate impacts while growing alongside industry experts in Portland's vibrant tech scene.
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote assistance for hardware/software issues
- Diagnose and resolve complex system problems including Windows/macOS, networking, and cloud applications
- Manage service tickets using Jira/ServiceNow with documented resolution steps and follow-up protocols
- Deploy and configure new devices including laptops, peripherals, and mobile solutions
- Develop and maintain comprehensive technical documentation and knowledge base articles
- Collaborate with senior engineers on escalated incidents and system improvements
- Conduct user training sessions on security best practices and new technology implementations
Qualifications
- 3+ years of hands-on IT help desk experience with proven troubleshooting expertise
- CompTIA A+ or equivalent certification required; Network+ preferred
- Advanced knowledge of Windows 11, macOS, Office 365, and Active Directory
- Proficiency in networking fundamentals (TCP/IP, DNS, DHCP) and security protocols
- Exceptional customer service skills with ability to de-escalate complex situations
- Experience with remote support tools (TeamViewer, AnyConnect) and ticketing systems
- Strong analytical problem-solving abilities with attention to detail
- Valid driver's license and reliable transportation for occasional on-site support