Job Description
We are looking for a Help Desk Support Specialist to join our team in the heart of Honolulu. At TechHorizon Solutions, we bridge the gap between complex technology and everyday business needs. If you are a technical problem-solver who thrives in a collaborative environment, this is your opportunity to make an impact.
In this role, you will act as the primary technical point of contact for our employees, ensuring they have the tools and support necessary to succeed. We offer a competitive salary, comprehensive benefits, and a culture that values growth and innovation.
Responsibilities
- Provide tier 2 technical support for hardware and software issues via phone, email, and ticketing systems.
- Diagnose and resolve network connectivity problems, printer malfunctions, and system errors efficiently.
- Manage and maintain desktop environments, including OS installations, updates, and patch management.
- Assist in the deployment of new hardware and peripherals for new and existing employees.
- Document all technical issues, resolutions, and procedures in our knowledge base.
- Conduct training sessions for staff on new software tools and security protocols.
Qualifications
- Associate degree in Computer Science, Information Technology, or related field preferred.
- Minimum of 2 years of experience in Help Desk or Technical Support roles.
- Familiarity with remote support tools (e.g., TeamViewer, LogMeIn) is a plus.
- Strong understanding of Windows 10/11 and macOS operating systems.
- Excellent verbal and written communication skills with a customer-centric approach.
- Ability to work independently and manage time effectively in a fast-paced environment.