Job Description
Join our dynamic team at InnovateTech Solutions as a Help Desk Support Specialist in Henderson, NV! We're seeking a tech-savvy professional to deliver exceptional customer service and resolve technical challenges for our growing client base. Enjoy competitive benefits, career advancement opportunities, and a collaborative work environment in Nevada's tech hub.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Manage Active Directory, Office 365, and cloud-based applications
- Document incident tickets and maintain accurate knowledge base articles
- Train users on security protocols and best practices
- Collaborate with IT infrastructure team on complex escalations
- Implement system updates and patches across enterprise environments
Qualifications
- 2+ years of enterprise-level help desk experience
- CompTIA A+ or Microsoft 365 certification preferred
- Proficiency in Windows OS, networking fundamentals, and remote tools
- Exceptional problem-solving and communication skills
- Ability to work rotating shifts including occasional weekends
- Experience with ServiceNow or similar ticketing systems