Job Description
Join our dynamic IT team as a Help Desk Support Specialist in Greensboro, NC! We're seeking a tech-savvy professional to deliver exceptional customer support and resolve technical challenges efficiently. Enjoy a collaborative environment, competitive benefits, and opportunities for professional growth. Apply today to become the backbone of our digital infrastructure!
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and chat for hardware/software issues
- Diagnose and resolve Windows OS, networking, and application-related problems
- Document all incidents using ITIL-compliant service desk software
- Deploy and configure new workstations and peripheral devices
- Collaborate with senior IT staff on complex escalations
- Conduct user training on IT security best practices
- Monitor system performance and report anomalies
Qualifications
- 2+ years of enterprise-level help desk support experience
- CompTIA A+ or equivalent certification required
- Proficient in Windows OS, Active Directory, and Microsoft 365
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Excellent written/verbal communication skills
- Ability to prioritize tasks in high-pressure situations
- Experience with ServiceNow or ZenDesk preferred
- Valid driver's license required for occasional on-site support