Job Description
Join our dynamic IT team as a Help Desk Support Specialist in Greensboro, NC! We're urgently seeking a customer-focused professional to provide exceptional technical support to our growing organization. This is a full-time opportunity offering competitive compensation, comprehensive benefits, and career growth potential. If you're passionate about solving technical challenges and delivering outstanding user experiences, apply today!
Responsibilities
- Provide first-level technical support via phone, email, and chat for hardware/software issues
- Diagnose and resolve network connectivity problems, printer malfunctions, and OS issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document all support tickets using ServiceNow ticketing system
- Collaborate with Tier 2/3 teams for complex issue escalation
- Conduct user training on new technologies and security protocols
Qualifications
- 2+ years of IT help desk or desktop support experience
- Proficiency in Windows OS (10/11) and Active Directory
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- CompTIA A+ or similar certification preferred
- Excellent communication and problem-solving skills
- Ability to work flexible hours including occasional weekends
- Valid North Carolina driver's license (for occasional on-site visits)