Job Description
Are you a troubleshooter with a passion for technology? Apex Tech Solutions is seeking a Help Desk Support Specialist to join our dynamic team in Glendale, Arizona. We are committed to providing top-tier technical assistance to our employees and clients, ensuring seamless IT operations in a fast-paced environment.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Opportunities for professional growth and certification reimbursement.
- Modern work environment with flexible hours.
As our Help Desk Specialist, you will be the first point of contact for all technical inquiries, ensuring our team stays productive and connected.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and ticketing systems (e.g., JIRA, ServiceNow).
- Troubleshoot hardware, software, and network connectivity issues for end-users.
- Install, configure, and maintain workstations, printers, and peripherals.
- Assist with password resets, account access management, and software deployment.
- Document all incidents and resolutions in the knowledge base.
- Collaborate with the IT infrastructure team to resolve complex technical problems.
Qualifications
- High school diploma or GED required; Associate degree in IT or related field preferred.
- 1-3 years of experience in IT Help Desk, Technical Support, or Customer Service.
- Strong knowledge of Microsoft Windows operating systems and Microsoft Office Suite.
- Excellent verbal and written communication skills with a focus on customer service.
- Ability to prioritize multiple tasks and work independently in a remote or hybrid setting.