Job Description
Are you a problem solver with a passion for technology? Apex IT Solutions is seeking a dedicated Help Desk Support Specialist to join our dynamic team in Albuquerque, New Mexico.
We are committed to providing exceptional IT support to our employees, ensuring seamless operations and a positive user experience. If you thrive in a fast-paced environment and enjoy resolving technical challenges, we want to hear from you.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Opportunities for professional growth and certification support.
- Modern office environment with hybrid work flexibility.
Responsibilities
- Provide Tier 1 and Tier 2 technical support for hardware, software, and network issues via phone and email.
- Manage and maintain user accounts, permissions, and security protocols within Active Directory.
- Troubleshoot and resolve complex end-user problems, escalating issues to Tier 2/3 engineers when necessary.
- Log and track all support requests and incidents in the ticketing system (e.g., Zendesk, ServiceNow).
- Install, configure, and deploy workstations, printers, and mobile devices.
- Conduct regular system checks and assist with hardware upgrades.
- Collaborate with the IT team to improve help desk efficiency and documentation.
Qualifications
- Associate degree in Information Technology, Computer Science, or a related field.
- Professional certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator is a plus.
- 1-3 years of experience in a Help Desk or Technical Support role.
- Strong knowledge of Windows 10/11 and Microsoft Office Suite.
- Experience with remote desktop tools and ticketing systems.
- Excellent communication skills and the ability to explain technical concepts to non-technical users.
- Strong troubleshooting and analytical problem-solving abilities.