Job Description
Are you a tech-savvy problem solver looking to make an impact? Fort Wayne Digital Solutions is currently hiring a dedicated Help Desk Support Specialist to join our growing IT team in Fort Wayne, Indiana.
In this role, you will serve as the primary point of contact for our employees, ensuring they have the technical support and resources needed to succeed in a dynamic work environment. We offer a competitive salary, comprehensive benefits package, and a culture that encourages professional development.
Why Join Us?
- Competitive salary and benefits package.
- Opportunities for career advancement and certifications.
- Modern office environment with flexible work options.
Responsibilities
- Provide tier 1 and tier 2 technical support via phone, email, and in-person for hardware, software, and network issues.
- Manage and resolve IT service tickets within established Service Level Agreements (SLAs).
- Install, configure, and troubleshoot workstations, laptops, printers, and mobile devices.
- Assist in the deployment of new software updates and operating system migrations.
- Maintain accurate documentation of all incidents, resolutions, and standard operating procedures.
- Collaborate with the IT team to identify and resolve complex technical challenges.
- Conduct routine hardware maintenance and inventory checks.
Qualifications
- High school diploma or equivalent; Associate degree in Information Technology or related field preferred.
- 1-3 years of professional experience in a Help Desk or IT Support role.
- Strong knowledge of Microsoft Windows, Microsoft Office Suite, and Active Directory.
- Familiarity with help desk ticketing systems (e.g., ServiceNow, Jira, Zendesk).
- Excellent verbal and written communication skills with a customer-first mindset.
- CompTIA A+ certification is a significant plus.
- Ability to work independently and as part of a collaborative team.