Job Description
Are you looking for a role that offers the flexibility you need?
Apex IT Solutions is seeking a dedicated Help Desk Support Specialist to join our growing team in Glendale, AZ. We pride ourselves on providing top-tier technical support to our clients while offering a work environment that respects your time and schedule.
In this role, you will serve as the first point of contact for internal and external users, resolving technical issues efficiently and professionally. If you have a knack for technology and a passion for helping others, we want to hear from you.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and ticketing systems.
- Diagnose and resolve hardware and software issues for end-users.
- Install, configure, and maintain computer systems and peripherals.
- Document all incidents, resolutions, and follow-up actions in the ITSM database.
- Collaborate with senior IT staff to resolve complex technical problems.
- Ensure data privacy and security compliance during all support interactions.
Qualifications
- High School Diploma or equivalent; Associate’s degree in IT or related field preferred.
- Minimum of 1-2 years of experience in Help Desk or IT Support roles.
- Familiarity with Windows operating systems (10/11) and Microsoft Office Suite.
- Basic understanding of networking concepts (LAN, WAN, TCP/IP).
- Strong customer service skills with the ability to communicate complex technical concepts simply.
- Ability to work flexible hours and adapt to changing priorities.