Job Description
Are you a tech-savvy problem solver looking for a role that offers flexible hours without compromising on impact? Apex Support Systems is seeking a dedicated Help Desk Support Specialist to join our dynamic team in Durham, NC. We pride ourselves on delivering top-tier technical assistance to our clients and employees, and we need someone who thrives in a fast-paced, supportive environment.
In this role, you will serve as the first point of contact for technical issues, ensuring that our workforce remains productive and secure. If you enjoy troubleshooting complex problems and helping people navigate technology with ease, we want to hear from you.
Why Join Us?
- Flexible Schedule: Enjoy a work-life balance that suits your lifestyle.
- Competitive Pay: Earn between $18.00 and $28.00 per hour based on experience.
- Growth Opportunities: Potential for career advancement within the IT sector.
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and ticketing systems (e.g., Jira, Zendesk).
- Diagnose and resolve hardware, software, and network connectivity issues in a timely manner.
- Assist with the installation, configuration, and maintenance of computer systems, printers, and peripherals.
- Document all technical issues, resolutions, and customer interactions in the knowledge base.
- Conduct user training sessions and create documentation to improve software literacy across the organization.
- Monitor system performance and proactively address potential downtime or security vulnerabilities.
- Collaborate with the IT team to implement new technologies and improve support processes.
Qualifications
- High school diploma or equivalent; Associate degree in Information Technology or related field is preferred.
- 1-3 years of experience in Help Desk, Technical Support, or Customer Service.
- Strong knowledge of Microsoft Windows, macOS, and common office software (Microsoft Office, Google Suite).
- Familiarity with Active Directory and basic networking concepts.
- Excellent problem-solving skills and the ability to think critically under pressure.
- Strong written and verbal communication skills with a customer-first mindset.
- Ability to work independently and remotely with a flexible schedule.