Job Description
Are you ready to launch a career in Information Technology? TechSolutions Lubbock is seeking a dedicated and eager IT Support Trainee to join our dynamic team. We value potential and provide a comprehensive training program to turn you into a certified IT professional.
In this role, you will work alongside senior technicians to resolve complex technical challenges, manage IT infrastructure, and ensure our clients experience seamless technology operations. This is a fantastic opportunity for recent graduates or career changers looking to break into the tech industry.
Why Join Us?
- Comprehensive paid training.
- Career growth opportunities to Senior Engineer.
- Modern work environment.
Responsibilities
- Diagnose and troubleshoot hardware and software issues for end-users.
- Provide Tier 1 technical support via phone, email, and remote access.
- Assist in the setup, configuration, and maintenance of network equipment.
- Document technical issues and resolutions in the knowledge base.
- Monitor system performance and report anomalies to senior staff.
- Maintain inventory of IT assets and software licenses.
Qualifications
- High school diploma or equivalent; Associate degree in IT or related field is a plus.
- Basic understanding of computer hardware, operating systems (Windows/Linux), and networking.
- Strong problem-solving skills and attention to detail.
- Excellent written and verbal communication skills.
- Willingness to obtain industry-recognized certifications (e.g., CompTIA A+).
- Ability to work flexible hours and handle pressure in a fast-paced environment.