Job Description
Join our dynamic IT team as a Help Desk Support Specialist in Glendale, AZ! We're seeking tech-savvy professionals to deliver exceptional remote and on-site support to our diverse client base. Enjoy the freedom of flexible scheduling while troubleshooting hardware/software issues, maintaining security protocols, and optimizing system performance. This role offers competitive pay, growth opportunities, and a collaborative environment where your problem-solving skills shine. If you're passionate about technology and customer satisfaction, apply today!
Responsibilities
- Diagnose and resolve technical issues across Windows/Mac systems, networks, and cloud applications
- Provide Tier 1-2 support via phone, email, and ticketing systems with SLA adherence
- Deploy and configure hardware/software solutions across enterprise environments
- Document troubleshooting processes and maintain accurate knowledge base entries
- Collaborate with senior engineers on complex infrastructure projects
- Conduct user training sessions for new technology implementations
- Monitor system health and proactively address potential vulnerabilities
Qualifications
- 2+ years of IT help desk or technical support experience
- CompTIA A+ or equivalent certification preferred
- Proficiency in Active Directory, Office 365, and remote desktop tools
- Strong analytical skills with ability to troubleshoot hardware/software issues
- Excellent written/verbal communication and customer service abilities
- Experience with ticketing systems (ServiceNow, Jira) and ITIL practices
- Flexible availability to work evenings/weekends as needed (avg. 20-30 hrs/week)