Job Description
Join our dynamic IT team at Orlando Tech Solutions and revolutionize how businesses operate with our cutting-edge support services! We're seeking a passionate Help Desk Support Specialist to deliver exceptional technical assistance while enjoying unprecedented schedule flexibility. This role is perfect for professionals who thrive in adaptable work environments and want to make a tangible impact on organizational success.
Why Choose Us?
- Competitive hourly rates with performance-based bonuses
- 100% remote work option with occasional on-site collaboration
- Comprehensive training and certification programs
- Health benefits and 401(k) matching
- Modern tech stack including latest troubleshooting tools
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Provide tier-1 support via phone, chat, and ticketing systems
- Document incident resolutions in ITSM platforms
- Conduct remote system configurations and security patches
- Train end-users on best practices and new technologies
- Collaborate with senior engineers on complex escalations
- Maintain SLA compliance and customer satisfaction metrics
Qualifications
- 2+ years of technical support experience
- CompTIA A+/Network+ or equivalent certification
- Proficiency in Active Directory, VPN, and remote access tools
- Strong diagnostic and problem-solving abilities
- Excellent written and verbal communication skills
- Experience with ITIL/ITSM frameworks
- Ability to work independently and prioritize tasks
- Flexible availability including occasional evening/weekend shifts