Job Description
Join our dynamic IT team at TechSolutions Inc. and become the go-to problem-solver for our clients! We're seeking a Help Desk Support Specialist with flexible scheduling to deliver exceptional technical assistance. Enjoy the freedom to structure your workday while supporting cutting-edge technologies in a collaborative environment. If you thrive in fast-paced settings and have a passion for user empowerment, this role is your perfect match.
Responsibilities
- Provide remote and on-site technical support for hardware, software, and network issues
- Troubleshoot Windows/macOS systems, printers, and mobile devices
- Manage ticketing systems and document resolutions in knowledge base
- Train users on cybersecurity best practices and company protocols
- Collaborate with IT infrastructure team on system upgrades
- Monitor system performance and proactively address vulnerabilities
Qualifications
- 2+ years of help desk or technical support experience
- CompTIA A+ or similar certification preferred
- Proficiency in Active Directory, Office 365, and VPN solutions
- Exceptional troubleshooting and communication skills
- Familiarity with ITIL/ITSM methodologies
- Ability to work independently with flexible scheduling