Job Description
Join our dynamic IT team at TechSolutions Inc. as a Help Desk Support Specialist with flexible scheduling options! We're seeking tech-savvy professionals passionate about delivering exceptional customer service. Enjoy work-life balance with customizable hours while resolving technical challenges for our clients. This hybrid role combines remote flexibility with occasional on-site collaboration at our downtown St. Louis headquarters. If you thrive in problem-solving environments and value autonomy, apply today to grow your career in a supportive, innovative workplace.
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote access for hardware/software issues
- Manage ticketing systems (ServiceNow) with accurate documentation and prioritization
- Diagnose and resolve network connectivity, OS, and application problems
- Create and maintain user accounts, permissions, and security protocols
- Train end-users on best practices for cybersecurity and system usage
- Collaborate with Tier 3 engineers for complex escalations
- Contribute to knowledge base documentation and improvement initiatives
Qualifications
- 1+ years of IT help desk or technical support experience
- CompTIA A+ or equivalent certification preferred
- Proficiency in Windows OS, Microsoft Office 365, and basic networking
- Exceptional communication and customer service skills
- Experience with remote support tools (TeamViewer, AnyDesk)
- Ability to work independently with minimal supervision
- Flexibility to work evenings/weekends as needed
- Valid Missouri driver's license for occasional on-site visits