Job Description
Are you a technical troubleshooter with a passion for helping others succeed? Global Tech Solutions is seeking a dedicated Help Desk Support Specialist to join our high-performing team in Virginia Beach. We pride ourselves on providing top-tier equipment to our employees, ensuring you have the best tools to deliver exceptional service.
In this role, you will be the first point of contact for our internal and external clients, resolving technical issues with speed and professionalism. We offer a competitive benefits package, a collaborative work environment, and the peace of mind that comes with company-provided hardware and software.
Why Join Us?
- Equipment Provided: We supply all necessary hardware and software to ensure you are fully equipped for success.
- Competitive Compensation: Earn a salary between $60,000 and $80,000 based on experience.
- Modern Work Culture: Join a forward-thinking company that values innovation and employee growth.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and ticketing systems.
- Install, configure, and troubleshoot desktops, laptops, printers, and mobile devices.
- Manage user accounts, permissions, and access to network resources.
- Monitor system performance and proactively identify potential hardware or software issues.
- Collaborate with the IT infrastructure team to resolve complex network and security incidents.
- Maintain accurate documentation of all support tickets and resolutions.
Qualifications
- High school diploma or equivalent; Associate degree in Information Technology or related field preferred.
- 1-3 years of experience in a Help Desk or Technical Support role.
- Strong knowledge of Windows and Mac operating systems.
- Experience with Active Directory, Office 365, and remote access tools (VPN, TeamViewer).
- Excellent verbal and written communication skills with a customer-first mindset.
- Ability to work independently and manage multiple priorities in a fast-paced environment.