Job Description
Join our dynamic team in Portland as a Help Desk Support Specialist! We provide all necessary equipment including laptops, monitors, and peripherals—no personal devices required. Enjoy a modern workspace with cutting-edge tools while delivering exceptional technical support to our clients. This full-time role offers competitive compensation, comprehensive benefits, and growth opportunities in a thriving tech hub.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Provide remote and in-person technical support to end-users
- Manage ticketing systems and document resolution processes
- Deploy and configure company-provided equipment
- Collaborate with IT teams on system improvements
- Train users on new technologies and best practices
Qualifications
- 2+ years of technical support experience
- Proficiency in Windows/macOS troubleshooting
- CompTIA A+ or equivalent certification preferred
- Strong communication and customer service skills
- Experience with ticketing systems (Jira/ServiceNow)
- Ability to work independently and in team environments