Job Description
We are seeking a skilled Help Desk Support Specialist to join our dynamic team in Portland, Oregon. In this role, you will be the first point of contact for employees needing technical assistance. We are proud to offer a comprehensive equipment package, ensuring you have the latest tools to succeed.
As a key member of our IT department, you will provide top-tier technical support, manage hardware and software issues, and ensure a smooth technology experience for our workforce. If you are passionate about solving problems and helping others, we want to hear from you.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and in-person for hardware and software issues.
- Install, configure, and troubleshoot desktops, laptops, printers, and mobile devices.
- Maintain IT asset inventory and ensure proper equipment distribution.
- Diagnose and resolve network connectivity problems efficiently.
- Assist in software deployment and patch management.
- Document all incidents and resolutions in the ticketing system.
- Collaborate with senior IT staff on complex technical projects.
Qualifications
- High School Diploma or GED required; Associate degree in IT or related field preferred.
- 1-3 years of experience in a Help Desk or technical support role.
- Proficiency with Windows 10/11 and macOS.
- Strong customer service and communication skills.
- Basic understanding of networking concepts (TCP/IP, DNS).
- Familiarity with ticketing systems (e.g., ServiceNow, JIRA) is a plus.
- CompTIA A+ certification is highly desirable.