Job Description
Join our dynamic IT team as a Help Desk Support Specialist in Lubbock, TX! We're seeking a tech-savvy professional to deliver exceptional user support while utilizing our cutting-edge equipment. Enjoy a fully-equipped workspace with latest hardware/software, competitive benefits, and opportunities for career growth. Transform your passion for technology into a rewarding career with a company that invests in your success!
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote assistance
- Diagnose and resolve hardware/software issues on company-provided equipment
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document all incidents, resolutions, and asset inventory in ITSM tools
- Collaborate with network and security teams on escalated issues
- Conduct user training on new systems and best practices
- Monitor system performance and proactively address potential problems
Qualifications
- High school diploma or equivalent; Associate's degree in IT preferred
- 1-3 years of help desk or desktop support experience
- Proficiency in Windows OS, Microsoft Office 365, and basic networking
- Strong troubleshooting skills for hardware/software issues
- Excellent communication and customer service abilities
- CompTIA A+ or similar certification a plus
- Ability to work flexible hours including occasional on-call support