Job Description
Join our dynamic IT team in Glendale, AZ as a Help Desk Support Specialist! We're offering a $5,000 sign-on bonus for qualified candidates who start before December 31st. As the first point of contact for technical issues, you'll empower employees with seamless IT solutions while growing your career in a supportive environment. Enjoy competitive benefits, professional development opportunities, and a collaborative culture that values your expertise.
Responsibilities
- Diagnose and resolve hardware/software issues across desktop/laptop environments
- Provide remote and on-site technical support for 500+ employees
- Manage IT service tickets using ServiceNow with <90% SLA compliance
- Deploy and configure Windows 10/11 workstations and peripheral devices
- Create and maintain user documentation and troubleshooting guides
- Collaborate with network/infrastructure teams on complex escalations
- Conduct quarterly IT training sessions for staff
Qualifications
- 2+ years of enterprise-level help desk or desktop support experience
- CompTIA A+ or equivalent certification required
- Proficiency in Active Directory, Office 365, and remote support tools
- Strong analytical skills for troubleshooting complex technical issues
- Excellent written/verbal communication with customer-first mindset
- Experience with ITIL service management processes
- Ability to lift 30 lbs for equipment maintenance tasks