Job Description
Join our dynamic IT team in Baltimore as a Help Desk Support Specialist! We provide all necessary equipment including laptops, monitors, headsets, and software licenses. Enjoy a modern workspace with cutting-edge tools while delivering exceptional technical support to our clients. This hybrid role offers competitive compensation, comprehensive benefits, and growth opportunities in a supportive environment.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Install, configure, and maintain company-provided IT equipment
- Document troubleshooting steps and maintain ticketing systems
- Collaborate with senior engineers on complex technical problems
- Train users on new equipment and software deployments
- Monitor system performance and proactively address potential issues
- Adhere to IT security protocols and compliance standards
Qualifications
- 2+ years of help desk or technical support experience
- Proficiency in Windows OS and Microsoft 365 suite
- CompTIA A+ or equivalent certification preferred
- Strong troubleshooting and problem-solving abilities
- Excellent written and verbal communication skills
- Experience with ticketing systems (e.g., ServiceNow, Jira)
- Ability to work independently and collaboratively in a team