Job Description
Join InnovateTech Solutions as a Help Desk Support Specialist and become the hero of our technical team! We provide all necessary equipment, including laptop, headset, and peripherals, so you can focus on delivering exceptional support. As a key member of our IT department, you'll troubleshoot hardware/software issues, resolve user inquiries, and ensure seamless operations for our growing client base in Toledo. Enjoy a modern workspace, competitive benefits, and opportunities for professional growth in a collaborative environment.
Responsibilities
- Diagnose and resolve technical issues via phone, email, and remote support
- Install, configure, and maintain company-provided hardware/software
- Document all support tickets and solutions in our ticketing system
- Collaborate with IT teams to implement system improvements
- Train users on new technologies and best practices
- Monitor system performance and proactively address potential problems
- Maintain inventory of provided equipment and peripherals
Qualifications
- 1+ years of experience in help desk or technical support role
- Proficiency in Windows OS and Microsoft Office Suite
- Strong troubleshooting skills for hardware/software issues
- Excellent communication and customer service abilities
- CompTIA A+ certification or equivalent preferred
- Experience with remote support tools (e.g., TeamViewer, LogMeIn)
- Ability to work independently and prioritize tasks
- Valid driver's license for occasional on-site support