Job Description
Join our dynamic IT team in Charlotte as a Help Desk Support Specialist! We're seeking a tech-savvy professional to deliver exceptional user support across our growing organization. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in a collaborative environment. If you're passionate about solving technical challenges and elevating user experiences, apply today!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Diagnose and resolve system malfunctions via remote and onsite assistance
- Manage ticketing system with SLA adherence and documentation
- Deploy and configure workstations, peripherals, and cloud services
- Train users on security protocols and best practices
- Collaborate with IT teams on system upgrades and projects
Qualifications
- 2+ years of enterprise-level help desk or desktop support experience
- Proficiency in Windows 10/11, macOS, and Office 365
- Strong knowledge of Active Directory, VPNs, and networking fundamentals
- ITIL Foundation certification or equivalent preferred
- Excellent communication and conflict resolution skills
- CompTIA A+ or Network+ certification required