Job Description
Join our dynamic IT team in Toledo, OH as a Help Desk Support Specialist! We provide all necessary equipment, including laptops, headsets, and software licenses, so you can focus on delivering exceptional technical support to our clients. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in a collaborative environment.
Responsibilities
- Provide remote and on-site technical support for hardware, software, and network issues
- Install, configure, and troubleshoot desktop/laptop systems and peripherals
- Manage ticketing systems and document resolution procedures
- Train users on technology best practices and security protocols
- Collaborate with IT teams to resolve complex technical problems
- Monitor system performance and implement preventive maintenance
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- 2+ years of help desk or technical support experience
- Proficiency in Windows OS and Microsoft Office Suite
- Strong troubleshooting skills for hardware and software issues
- Excellent communication and customer service abilities
- CompTIA A+ or similar certification preferred
- Ability to work flexible hours including occasional weekends