Job Description
Join our award-winning IT support team in Lexington, KY! We're seeking a passionate Help Desk Support Specialist to deliver exceptional technical assistance. All necessary equipment is provided – including laptop, peripherals, and software – so you can hit the ground running. Enjoy competitive benefits, flexible scheduling, and a dynamic work environment focused on innovation and growth.
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote access for 500+ employees
- Install, configure, and troubleshoot hardware/software including Windows OS and Microsoft 365
- Document incidents, resolutions, and asset inventory in ServiceNow ticketing system
- Collaborate with network/security teams on escalated issues and preventative maintenance
- Train users on new technologies and security best practices
- Maintain equipment inventory and lifecycle management
Qualifications
- 2+ years of IT help desk or desktop support experience
- CompTIA A+ or Network+ certification (or equivalent experience)
- Proficiency in Active Directory, Windows 10/11, and cloud applications
- Strong diagnostic skills with ability to resolve hardware/software issues
- Excellent communication skills with customer service focus
- Ability to work independently and prioritize multiple tickets
- Valid driver's license for occasional on-site support