Job Description
Join our dynamic IT team in Laredo, TX as a Help Desk Support Specialist! We're seeking a tech-savvy professional to deliver exceptional user support while utilizing our fully equipped workstations. No need to bring your own equipment – we provide all necessary tools including laptops, monitors, peripherals, and software. This role offers competitive compensation, growth opportunities, and a collaborative environment focused on innovation.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Diagnose and resolve user problems via phone, email, and remote access
- Install, configure, and maintain company-issued equipment
- Document incident tickets and maintain accurate knowledge base
- Collaborate with senior IT staff on complex system issues
- Conduct user training on new technologies and procedures
- Monitor system performance and recommend improvements
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- 2+ years in technical support or help desk role
- Proficiency with Windows OS, Microsoft Office Suite, and networking basics
- Strong troubleshooting skills for hardware and software issues
- Excellent written and verbal communication abilities
- Customer-focused mindset with patience and empathy
- CompTIA A+ or similar certification preferred