Job Description
Join our dynamic IT team in Glendale, AZ as a Help Desk Support Specialist! We're offering a competitive $2,500 sign-on bonus for qualified candidates who start by December 31, 2023. As the first point of contact for technical issues, you'll empower our users with exceptional support while troubleshooting hardware, software, and network challenges. Enjoy comprehensive benefits, career growth opportunities, and a collaborative work environment in one of Arizona's most vibrant tech hubs.
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote assistance
- Diagnose and resolve hardware/software issues on Windows/macOS systems
- Manage Active Directory accounts and permissions
- Deploy and configure end-user devices (laptops, peripherals)
- Document ticket details and knowledge base articles
- Collaborate with network/infrastructure teams on escalations
- Conduct user training on standard IT tools
Qualifications
- 2+ years of help desk or technical support experience
- CompTIA A+ or Network+ certification preferred
- Proficiency in Windows/macOS troubleshooting
- Strong knowledge of Active Directory and O365
- Excellent written/verbal communication skills
- Ability to prioritize tasks in a fast-paced environment
- Experience with Service Desk platforms (e.g., Jira, ServiceNow)
- Valid driver's license for occasional on-site support