Job Description
Join our award-winning IT support team in sunny Henderson, NV! We're seeking a passionate Help Desk Support Specialist to deliver exceptional technical assistance to our growing client base. All equipment provided – including high-performance laptops, dual monitors, and specialized diagnostic tools. Enjoy a modern workspace with cutting-edge technology while making a tangible impact in our collaborative environment.
Responsibilities
- Delve first-line technical support via phone, email, and remote desktop for hardware/software issues
- Deploy, configure, and troubleshoot Windows/macOS systems, printers, and network devices
- Document all ticket resolutions using ServiceNow with clear technical details
- Conduct proactive system audits to prevent downtime and optimize performance
- Train end-users on security protocols and best practices for data protection
- Collaborate with Tier 2 engineers to resolve complex infrastructure challenges
- Manage IT asset inventory lifecycle with precision tracking
Qualifications
- Associate degree in IT/Computer Science or 3+ years equivalent experience
- CompTIA A+/Network+ certification or demonstrable expertise
- Proficiency in Active Directory, SCCM, and enterprise ticketing systems
- Exceptional diagnostic skills with hardware/software conflicts
- Fluency in English with strong written/verbal communication
- Experience with remote support tools (TeamViewer, AnyDesk)
- Ability to prioritize SLA-driven tasks in fast-paced environments