Job Description
Join our dynamic IT team as a Help Desk Support Specialist in Richmond, VA! We provide all necessary equipment to ensure your success. This role offers competitive compensation, career growth opportunities, and a collaborative environment where you'll solve technical challenges and empower users. Enjoy comprehensive benefits including health insurance, retirement plans, and ongoing training programs.
Responsibilities
- Provide remote and in-person technical support for hardware/software issues
- Install, configure, and maintain company-provided IT equipment
- Diagnose and resolve network connectivity problems
- Create and update technical documentation and knowledge base articles
- Collaborate with senior engineers on complex system issues
- Manage user access permissions and security protocols
- Train employees on new technology implementations
Qualifications
- 2+ years of help desk or technical support experience
- Proficiency in Windows OS and Microsoft Office Suite
- CompTIA A+ or equivalent certification preferred
- Strong troubleshooting and problem-solving skills
- Excellent written and verbal communication abilities
- Experience with ticketing systems (e.g., ServiceNow, Jira)
- Basic networking knowledge (TCP/IP, DNS, DHCP)
- Ability to lift 30 lbs for equipment setup