Job Description
Join our award-winning IT support team at TechSecure Solutions! We're seeking a dedicated Help Desk Support Specialist to provide exceptional technical assistance to our clients. As a key member of our Colorado Springs team, you'll deliver world-class service with all necessary equipment provided – including a high-performance laptop, dual monitors, noise-canceling headset, and ergonomic accessories. Enjoy a modern, fully-equipped home office setup while supporting our growing client base.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Manage ticket queues using ServiceNow and maintain SLA compliance
- Deploy and configure new workstations with standardized software packages
- Document technical procedures and create knowledge base articles
- Collaborate with network engineers on complex infrastructure issues
- Conduct user training on security protocols and productivity tools
- Monitor system health and proactively address potential disruptions
Qualifications
- 3+ years of enterprise-level help desk experience
- CompTIA A+ or equivalent certification required
- Proficiency in Windows 10/11, Active Directory, and Microsoft 365
- Experience with remote support tools (TeamViewer, AnyDesk)
- Strong troubleshooting skills for network connectivity issues
- Excellent written and verbal communication abilities
- Ability to work independently with minimal supervision
- Valid Colorado driver's license for occasional on-site support