Job Description
Join our dynamic IT team in Laredo, TX as a Help Desk Support Specialist! We provide all necessary equipment including laptops, peripherals, and software to ensure your success. Enjoy a modern workspace with cutting-edge technology while delivering exceptional technical support to our clients. This role offers growth opportunities, competitive benefits, and a collaborative environment where your expertise makes a tangible impact.
Responsibilities
- Provide remote and on-site technical support for hardware, software, and network issues
- Install, configure, and maintain IT equipment including laptops, printers, and peripherals
- Document troubleshooting steps and maintain detailed ticket logs
- Train users on new systems and best practices for device security
- Collaborate with IT team to resolve complex technical challenges
- Monitor system performance and proactively address potential issues
- Manage inventory and asset tracking for provided equipment
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- 2+ years of help desk or technical support experience
- Proficiency in Windows OS, Microsoft Office Suite, and networking fundamentals
- Strong troubleshooting skills for hardware and software issues
- Excellent communication and customer service abilities
- CompTIA A+ certification preferred
- Ability to work independently and prioritize tasks effectively
- Valid driver's license for occasional on-site support