Job Description
We are seeking a dedicated and proactive Help Desk Support Specialist to join our dynamic team in Arlington, TX. At ConnectIT Services, we pride ourselves on delivering exceptional technical support to our clients. We are proud to offer a comprehensive equipment package to ensure our team has the best tools to succeed.
In this role, you will be the first line of defense for our internal and external users, resolving technical issues efficiently and professionally. You will play a crucial role in maintaining our IT infrastructure and ensuring business continuity. If you have a passion for technology and a customer-first mindset, we want to hear from you.
Why Join Us?
- Top-Tier Equipment: We provide the latest laptops, monitors, and peripherals to ensure you have the best working environment.
- Competitive Benefits: Comprehensive health, dental, and vision insurance.
- Growth Opportunities: Clear pathways for career advancement within the IT department.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and remote desktop tools for hardware and software issues.
- Configure, deploy, and troubleshoot workstations, laptops, printers, and mobile devices.
- Manage and track all help desk tickets using our Service Desk software (e.g., Zendesk, JIRA, or ServiceNow).
- Perform regular system updates, security patches, and software installations on company devices.
- Assist in the setup of conference rooms and AV equipment for client meetings.
- Document technical procedures and maintain an up-to-date knowledge base for internal reference.
- Collaborate with the IT team to identify trends in technical issues and implement preventative measures.
Qualifications
- Associate degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
- Minimum of 1-3 years of experience in a Help Desk or IT Support role.
- Strong knowledge of Windows 10/11, Microsoft Office Suite, and troubleshooting protocols.
- Familiarity with Active Directory, DHCP, and basic network configurations is highly preferred.
- Excellent problem-solving skills and the ability to diagnose complex technical issues quickly.
- Strong verbal and written communication skills to interact effectively with non-technical users.
- Ability to work independently and as part of a collaborative team environment.