Job Description
Join InnovateTech Solutions as a Help Desk Support Specialist in Indianapolis! We provide all necessary equipment including laptops, monitors, and peripherals – no personal devices required. This is your chance to launch your IT career in a dynamic environment with competitive benefits and growth opportunities. Our team values collaboration, innovation, and exceptional customer service. If you're passionate about solving technical challenges and supporting colleagues, apply today!
Responsibilities
- Provide first-level technical support via phone, email, and remote assistance for hardware/software issues
- Diagnose and resolve problems with desktops, laptops, printers, and network connectivity
- Install, configure, and maintain IT equipment and software systems
- Document all troubleshooting steps and solutions in our service management system
- Collaborate with senior IT staff on complex issues and escalations
- Train users on new technology implementations and best practices
- Monitor system performance and proactively address potential issues
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Network+) preferred
- 1-2 years of experience in IT help desk or technical support role
- Proficiency in Windows OS, Microsoft Office Suite, and basic networking concepts
- Strong troubleshooting skills with ability to diagnose hardware/software issues
- Excellent communication skills and customer service orientation
- Ability to work independently and manage multiple priorities
- Basic knowledge of cybersecurity best practices
- Valid driver's license (occasional site visits required)