Job Description
Join our dynamic Minneapolis team as a Help Desk Support Specialist where all equipment is provided! We're seeking a tech-savvy professional to deliver exceptional IT support to our growing organization. Enjoy a modern workspace with cutting-edge tools while solving technical challenges that impact our daily operations. This role offers competitive compensation, comprehensive benefits, and clear career advancement pathways in a collaborative environment.
Responsibilities
- Provide Tier 1-2 technical support for hardware/software issues via phone, email, and remote access
- Deploy and configure company-provided laptops, monitors, peripherals, and software
- Document troubleshooting steps and maintain accurate ticket records in ServiceNow
- Collaborate with network/infrastructure teams on complex system escalations
- Train employees on new equipment and IT security protocols
- Monitor system health and proactively address potential technical risks
Qualifications
- 2+ years of IT help desk or desktop support experience
- CompTIA A+ or equivalent certification preferred
- Proficiency in Windows OS, Active Directory, and Microsoft 365
- Strong diagnostic skills for hardware/network troubleshooting
- Excellent communication and customer service abilities
- Experience with ITSM tools (e.g., ServiceNow, Jira)
- Valid driver's license (for occasional equipment deliveries)