Job Description
We are looking for a dedicated Help Desk Support Specialist to join our dynamic team in Fort Wayne, Indiana. In this critical role, you will serve as the technical lifeline for our employees, ensuring seamless access to systems and resolving issues efficiently.
At Apex IT Solutions, we believe in equipping our team for success. We provide all necessary equipment for this role, including a premium laptop, mobile device, and peripherals, so you can hit the ground running without any upfront costs. If you are a problem-solver with a passion for technology, we want to meet you.
Responsibilities
- Provide tier 1 and tier 2 technical support via phone, email, and remote desktop tools.
- Diagnose and resolve hardware, software, and network connectivity issues for internal users.
- Install, configure, and maintain desktop computers, printers, and peripheral devices.
- Manage and track all IT service requests and tickets using our support ticketing system.
- Assist in the deployment of new hardware, software updates, and patches across the organization.
- Document all incidents, resolutions, and standard operating procedures (SOPs) accurately.
- Train end-users on best practices for system security and daily operations.
Qualifications
- High school diploma or equivalent; Associate degree in Computer Science or IT preferred.
- 1-3 years of professional experience in IT support, help desk, or a similar technical role.
- Strong knowledge of Windows 10/11 and Microsoft Office Suite (Word, Excel, Outlook).
- Familiarity with Active Directory concepts and basic networking (TCP/IP, DNS).
- Excellent verbal and written communication skills with a customer-centric approach.
- Ability to troubleshoot basic hardware and peripheral issues independently.
- Willingness to adapt to new technologies and learn new software quickly.