Job Description
Join our award-winning IT team in Laredo, TX! TechSolve Solutions is seeking a dynamic Help Desk Support Specialist to deliver exceptional technical assistance. We provide all necessary equipment – including laptops, peripherals, and software – so you can focus on resolving issues efficiently. Enjoy a modern workspace, comprehensive benefits, and opportunities for professional growth. Be the first point of contact for our growing client base and make a real impact in the tech landscape of South Texas.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Provide remote and on-site technical support to end-users via phone, email, and chat
- Manage and maintain IT assets (equipment provided by company)
- Document incidents, solutions, and asset updates in ServiceNow ticketing system
- Install, configure, and troubleshoot network printers and peripherals
- Collaborate with senior engineers on complex escalations
- Conduct user training on new systems and best practices
Qualifications
- 2+ years of IT help desk or desktop support experience
- CompTIA A+ or Microsoft 365 certification preferred
- Proficiency in Windows 10/11, macOS, and Microsoft Office 365
- Strong troubleshooting skills for network connectivity issues
- Excellent written/verbal communication in English and Spanish
- Experience with ticketing systems (ServiceNow, Zendesk, etc.)
- Ability to lift 15 lbs for equipment setup/maintenance
- Valid Texas driver's license (occasional local travel required)