Job Description
Join our dynamic IT team as a Help Desk Support Specialist where cutting-edge equipment is provided to empower your success! We're seeking tech-savvy professionals to deliver exceptional user support in Riverside's thriving tech hub. Enjoy a modern workspace with company-issued laptops, dual monitors, and specialized diagnostic tools while resolving complex technical challenges for enterprise clients. This role offers rapid career growth in a collaborative environment focused on innovation and employee development.
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote assistance for hardware/software issues
- Deploy and manage company-provided equipment including laptops, peripherals, and diagnostic tools
- Document ticket resolutions using ServiceNow and maintain detailed knowledge base entries
- Collaborate with network engineers on infrastructure escalations and system updates
- Conduct user training sessions on new equipment and software implementations
- Monitor system health and proactively address potential technical risks
Qualifications
- 2+ years of experience in help desk or technical support roles
- CompTIA A+ or similar IT certification required
- Proficiency with Windows OS, Active Directory, and Microsoft 365
- Experience with ticketing systems (ServiceNow, Zendesk preferred)
- Strong diagnostic skills for hardware troubleshooting and peripheral setup
- Excellent communication skills and customer service aptitude
- Ability to work independently with provided remote equipment