Job Description
Join our dynamic IT team as a Help Desk Support Specialist where cutting-edge equipment is provided to excel in your role! We're seeking a tech-savvy professional to deliver exceptional user support and resolve technical challenges efficiently. Enjoy a collaborative environment focused on innovation and career growth.
Responsibilities
- Diagnose and resolve hardware/software issues across company-provided equipment
- Provide remote and on-site technical support to end-users
- Install, configure, and maintain IT systems and peripherals
- Document troubleshooting steps and maintain accurate ticket logs
- Collaborate with network and security teams on complex issues
- Train users on new technologies and best practices
- Monitor system performance and proactively address potential problems
Qualifications
- Associate's degree in IT or equivalent experience
- 2+ years in technical support or help desk role
- Proficiency with Windows OS and troubleshooting tools
- Strong knowledge of networking fundamentals and security protocols
- Excellent communication and customer service skills
- CompTIA A+ or similar certification preferred
- Ability to work flexible hours including occasional weekends