Job Description
Join our dynamic IT team in El Paso, TX as a Help Desk Support Specialist! We're seeking a tech-savvy professional to deliver exceptional customer service and resolve technical challenges for our growing client base. This role offers competitive compensation, comprehensive benefits, and opportunities for career advancement in a supportive environment.
Why Work With Us?
• Industry-leading training programs
• Collaborative culture with innovation focus
• Health, dental, and vision insurance
• 401(k) with company match
• Flexible work schedule options
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Document all interactions and resolutions in ticketing systems
- Collaborate with IT teams to escalate complex problems
- Conduct remote and on-site troubleshooting for end-users
- Deploy and configure new equipment and software
- Train users on system updates and best practices
- Monitor system performance and proactively address issues
Qualifications
- 2+ years of help desk or technical support experience
- CompTIA A+ or equivalent certification preferred
- Proficiency with Windows OS, Active Directory, and Office 365
- Strong diagnostic and problem-solving abilities
- Excellent written and verbal communication skills
- Customer-focused mindset with patience and empathy
- Ability to work independently and in team environments